This section, currently under development, is so that we can refer
those with problem floors with a reference section to refer to in
the hope that:
- there is a problem similar in nature to the
one you are having that has
been posted here
- that by reviewing the similar problem here, it will better assist you in
diagnosing the cause as well as in developing the resolve to the issue
- it will show how WFI assists in resolving complaints similar
in nature
WFI seeks to expeditiously handle complaints in a
professional manner in the interest of maintaining satisfied
customers. WFI expects reasonableness to come into play, with
regards to the proper expectations of performance and use of wood
flooring. Throughout this web site, WFI has gone to great lengths to
explain how each wood will perform over time, how the finish will
wear, how water and wood do not mix, how to install, how to
maintain, what to avoid, possible allergic reaction potential, etc.
However, as we DO NOT actually sell to the end user, we recognize
that the end user has not always been educated as to what to expect
and/or improper installation and/or maintenance methods, may have
been used. We request that all parties involved be reasonable in
their participation to the resolve of the problem and work together.
The following "knowledge base" of flooring
problems has been created from actual issues/complaints: |
